Welcome to Best Auto Repair Matthews. These Terms & Conditions govern your access to and use of our website, as well as the general terms under which you interact with our business and request automotive repair and maintenance services.
By accessing our website or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website.
Best Auto Repair Matthews is a locally operated automotive repair and maintenance business serving Matthews, North Carolina, and surrounding communities.
Our services include automotive diagnostics, general repairs, preventive maintenance, brake services, tire services, wheel alignments, exhaust repairs, transmission services, air conditioning repairs, radiator services, steering and suspension repairs, and other automotive services.
We service a range of domestic and imported vehicles, including cars, SUVs, light trucks, and qualifying vans.
You may use our website for lawful and informational purposes, including:
Learning about our automotive repair and maintenance services.
Requesting estimates and service information.
Contacting our team.
Exploring available financing options.
Accessing business information and location details.
You agree not to:
Use our website for unlawful or fraudulent activities.
Submit false, misleading, or inaccurate information.
Attempt to gain unauthorized access to our website or its systems.
Interfere with website functionality or security.
Copy, distribute, or misuse website content without permission.
We reserve the right to restrict access to our website if we identify activity that violates these terms or compromises website security.
Best Auto Repair Matthews requires appointments to reserve a service bay and provide appropriate attention to each vehicle.
Customers may schedule appointments by calling, texting, or contacting us through our website.
We aim to provide same-day estimates and next-day services whenever possible. However, service availability depends on factors such as technician availability, repair complexity, parts availability, and workload.
Any estimates or pricing information provided through our website or initial communications are preliminary and may change after a physical inspection or diagnostic evaluation.
Before additional repairs or work outside the originally approved scope are performed, we will communicate the recommended work and obtain the appropriate customer authorization.
By requesting automotive repair or maintenance services, you acknowledge that:
You are authorized to request work on the vehicle.
You will provide accurate information about the vehicle and its known issues.
You will inform us of relevant vehicle history or existing problems when necessary.
You will review and approve applicable estimates and repair authorizations before work begins.
You are responsible for paying for the services and parts you authorize.
We may need to perform additional inspections or diagnostic procedures to identify problems accurately.
If additional repairs are recommended, we will explain the findings and discuss the available options before proceeding with additional work.
Best Auto Repair Matthews is committed to transparent pricing and clear communication.
We provide estimates based on the information available at the time of inspection. Final charges may depend on the actual repair requirements, approved additional work, parts, labor, and applicable taxes or fees.
Accepted Payment Methods
We accept various payment methods, including:
Visa
MasterCard
American Express
Discover
Debit and credit cards
NFC-enabled mobile payments
Cash
Financing options may also be available through participating third-party providers.
Price Matching
We offer price matching on qualifying services and products when customers provide a comparable written quote.
Price matching is subject to review and confirmation by our team. Quotes must be comparable in terms of parts, service scope, and other relevant conditions.
Please contact us before authorizing the work if you would like to request a price match.
Best Auto Repair Matthews stands behind its workmanship and offers a 12-month/12,000-mile parts and labor warranty on qualifying completed repairs.
The applicable warranty coverage, eligibility, and conditions should be confirmed with our team and documented on your repair invoice or applicable warranty paperwork.
Warranty coverage may depend on the specific parts installed, the repair performed, and the circumstances of the issue.
If you experience a concern related to a repair completed by our shop, please contact us so we can inspect the issue and determine whether it qualifies for warranty coverage.
This warranty does not automatically cover unrelated vehicle problems, normal wear and tear, misuse, accidents, or damage resulting from circumstances outside the covered repair.
Nothing in these Terms & Conditions is intended to limit consumer rights that cannot legally be waived.
Repair timelines may depend on parts availability, supplier schedules, vehicle condition, diagnostic findings, and the complexity of the requested work.
Although we make reasonable efforts to complete services within the estimated timeframe, we cannot guarantee a specific completion date in every situation.
If unexpected delays or additional repair requirements arise, we will make reasonable efforts to communicate relevant updates.
Customers should inform us of any known mechanical issues, previous repairs, warning lights, modifications, or other conditions that may affect the requested service.
A vehicle may have existing problems unrelated to the repair being performed.
We will make reasonable efforts to identify relevant concerns during inspections and communicate our findings. However, an inspection or repair of one component does not guarantee that every existing or potential vehicle problem has been identified.
Customers are encouraged to address safety-related recommendations promptly.
Best Auto Repair Matthews may provide access to financing options through third-party providers, including Synchrony and American First Finance.
Financing applications, credit decisions, interest rates, payment schedules, and approval conditions are determined by the respective financing providers.
By choosing to apply for financing, you acknowledge that:
Financing approval is not guaranteed.
Each provider has its own eligibility requirements and application process.
Financing agreements are between you and the applicable financing provider.
The provider’s terms, conditions, and privacy policy govern your financing application and account.
Best Auto Repair Matthews does not control third-party lending decisions or financing agreements.
Please review the applicable financing provider’s terms before accepting any financing offer.
Our website may contain links to external websites, services, and platforms for your convenience.
These may include financing providers, mapping services, customer review platforms, and other third-party resources.
We do not own or control these external websites and are not responsible for their content, availability, security, or practices.
Your use of third-party websites is subject to their own terms and conditions and privacy policies.
Unless otherwise stated, the content on our website, including text, graphics, photographs, logos, design elements, and other materials, is owned by or used with permission by Best Auto Repair Matthews.
You may access and use website content for personal and informational purposes.
You may not reproduce, distribute, modify, republish, or commercially exploit website content without prior written permission from the appropriate rights holder.
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, website content is provided for general informational purposes and should not be considered a substitute for a professional vehicle inspection, diagnosis, or individualized repair estimate.
Service descriptions, pricing information, availability, and promotional details may change without notice.
We do not guarantee that all website information will always be complete, accurate, or available.
To the extent permitted by applicable law, Best Auto Repair Matthews shall not be liable for damages arising solely from:
Temporary website interruptions or technical issues.
Errors or omissions in general website information.
Unauthorized access to third-party websites.
Reliance on general website content without obtaining an appropriate vehicle inspection or professional assessment.
Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability arising from negligence, misconduct, or rights that cannot legally be waived.
These limitations do not replace or override any applicable repair agreement, warranty, or consumer protection rights.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
For additional information about our data practices, please review our Privacy Policy.
We reserve the right to update or modify these Terms & Conditions at any time to reflect changes in our business operations, website functionality, services, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Your continued use of our website after changes are posted indicates your acceptance of the updated terms, to the extent permitted by applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.
Any disputes arising from the use of our website or our services shall be handled in accordance with applicable North Carolina and federal laws.
If you have questions about these Terms & Conditions, our services, or any of the information provided on this website, please contact us.
Best Auto Repair Matthews
Address: 626 W Charles St #228, Matthews, NC 28105
Phone: (704) 849-0084 / (704) 284-9237
Email: brazilianbestautorepair@hotmail.com
Website: https://bestautorepairmatthews.com/
We appreciate your trust in Best Auto Repair Matthews and look forward to providing dependable automotive repair and maintenance services.
