At Best Auto Repair Matthews, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when visiting our website or contacting our shop.
By using our website, you acknowledge the practices described in this Privacy Policy.
We may collect the following types of information when you visit our website, contact us, or request automotive services.
Personal Information
When you submit a contact form, request a quote, or communicate with our team, we may collect:
Your name
Phone number
Email address
Message or inquiry details
Information about your vehicle or requested automotive services that you voluntarily provide
Website Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website or source
General website interaction data
This information helps us understand how visitors use our website and improve their experience.
We use the information we collect for legitimate business purposes, including:
Responding to customer questions and service inquiries
Providing estimates and scheduling service appointments
Communicating about requested automotive repairs and maintenance
Providing information about our services
Improving our website and customer experience
Maintaining website security and preventing technical issues
Meeting applicable legal and regulatory requirements
We do not use the information you provide through our contact forms for unrelated purposes without an appropriate legal basis.
Our website may use cookies and similar tracking technologies to improve website functionality, understand visitor behavior, and enhance the browsing experience.
Cookies are small text files stored on your device when you visit a website.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect how some website features function.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
We respect your personal information and do not sell your personal data.
We may share information in limited circumstances, including:
Service Providers
We may share necessary information with trusted third-party providers who help us operate our website, manage communications, maintain website functionality, or provide related business services.
Legal Requirements
We may disclose personal information when required by law, legal process, court order, or government request, or when necessary to protect our legal rights and prevent fraud or misuse.
Business Protection
We may use or disclose information when reasonably necessary to protect the safety, property, rights, or interests of Best Auto Repair Matthews, our customers, or others.
Our website may contain links to third-party websites and services, including:
Google Maps and other location services
Google reviews and customer review platforms
Synchrony financing services
American First Finance
If you choose to visit or interact with these third-party services, their own privacy policies and terms will apply.
Financing Applications
Customers who choose to apply for financing through Synchrony or American First Finance are redirected to the respective lender’s website to complete their application.
Any personal, financial, or credit information submitted during a financing application is handled by the applicable financing provider under its own privacy policy and security practices.
Best Auto Repair Matthews does not control how these third-party providers collect, process, or store information submitted directly through their platforms.
We encourage you to review their privacy policies before providing personal or financial information.
We take reasonable administrative and technical measures to protect the personal information submitted through our website against unauthorized access, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, maintain business records, resolve disputes, and comply with applicable legal obligations.
When information is no longer needed, we will take reasonable steps to securely delete or dispose of it, where appropriate.
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how your personal data is used or shared
To exercise any applicable privacy rights, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
Our website and automotive services are intended for a general audience and are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete that information.
Our website may include links to external websites for your convenience, including financing providers, mapping services, and other resources.
We are not responsible for the privacy practices, content, or security of external websites. Visiting those websites is subject to their respective privacy policies and terms of use.
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage visitors to review this page regularly to stay informed about how we protect personal information.
If you have questions about this Privacy Policy, wish to request access to your personal information, or have concerns about how your information is handled, please contact us:
Best Auto Repair Matthews
Address: 626 W Charles St #228, Matthews, NC 28105
Phone: (704) 849-0084 / (704) 284-9237
Email: brazilianbestautorepair@hotmail.com
Website: https://bestautorepairmatthews.com/
We appreciate your trust in Best Auto Repair Matthews and remain committed to respecting and protecting your privacy.
